IVR Port Metric for the Customer Collaboration SuiteĮnterprise Agreement Contact Center Ent Suite - Top Level IVR Port for Customer Collaboration Suite v12.5 Total PCCE Concurrent Agent for Customer Collab Suite v12.5 Non Production System- Customer Collaboration Suite v12.5 Total Peak Concurrent Agent for Customer Collaboration SuiteĬustomer Collaboration Suite CVP Server v12.5 See the Product Migration Options section below for detailed information on replacing this product. End-of-life milestones and dates for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite įor more information about Cisco Collaboration Flex 3.0 Contact Center, reference the ordering guide. Better license entitlements to Cisco Collaboration solutionsĬustomers should migrate from Contact Center Suite perpetual licenses to Collaboration Flex 3.0 Contact Center by mapping current customer requirements to features in the FLEX datasheet.

Software Support that is included - never go uncovered.Flexible payment methods – monthly, annual, and full.Some of the customer benefits of Flex Plan include: We are also committed to supporting our customers as they move to the FLEX Plan subscription model. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.Ĭisco is committed to long-term support for our customers with on-premises deployments. Table 2 lists the product part numbers affected by this announcement. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. The last day to order the affected product(s) is October 15, 2022. Cisco announces the end-of-sale and end-of-life dates for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite.

Sysinternals suite end of life